FAQ
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chevron_rightCan I follow Brookmill on Social Media? Yes! Follow us on Facebook, Instagram, and TikTok: @LifeAtBrookmill
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chevron_rightDo I need approval from my HOA to make changes to my home? Yes- any additions, alterations, or modifications to the exterior of your home and property must undergo review and approval by the Architectural Reviewer before beginning the work or installation of the addition. Typical projects include installing sheds, altering landscaping, replacing or extending fences, installing swimming pools, and constructing patios or decks.Major undertakings like patio or pool installations require a deposit, whereas minor projects such as painting or landscaping only require submission of the approval application, with no accompanying fee.
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chevron_rightHow do I pay my assessments? There are multiple ways to pay your assessments. Please visit the "Pay Assessments" page under the "Resources" tab on the navigation bar on top of this page.
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chevron_rightHow do I receive the community newsletter- The Brookmill Buzz The Brookmill Buzz Newsletter is our publication for residents only. If you are not receiving the newsletter, please contact our Lifestyle Director, Crystal Dungan, by filling out the contact form on the "Contact Us" Page
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chevron_rightHow should I maintain my lot? Owners have the duty to keep their Lot and all improvements in good condition and repair and in a well-maintained, safe, clean and attractive condition at all times. (Development Area Declaration, Section 2.10) This includes, but is not limited to:
- Lawn mowing & edging
- Tree & shrub pruning
- Watering
- Keeping lawn & garden areas alive
- Free of weeds
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chevron_rightWhat schools are Brookmill residents zoned to? Brookmill students attend the Medina Valley School District.
Ladera Elementary School
Public Pre-K-5
14750 W. Grosenbacher, San Antonio, TX
78245
(830) 931-2243 x2700
Medina Valley Loma Alta Middle
Public 6-8
8395 FM 471 South, Castroville, TX 78009(830) 931-2243 x4300
Medina Valley High School
Public 9-12
8365 FM 471 South, Castroville, TX 78009
(830) 931-2243 x1151 -
chevron_rightWhere should I store my trash and Recycling Bins? You can store your trash/recycling bins inside your garage or behind the fence on the side of your home. Pro tip: make sure it is not visible from any street, alley, or adjacent residence
(Development Area Declaration, Section 2.5) -
chevron_rightWho do I call if I have an emergency? Bexar County Sheriff's Office
(210) 335-6000 (Non-Emergency)Bexar County Fire Department
(210) 688-2406 (Non-Emergency)For after-hours HOA emergencies, please call 1-800-274-3165. -
chevron_rightWho manages the HOA and what do they do? The Brookmill Homeowners Association (HOA) is overseen by CCMC, which manages the day-to-day operations and finances of the association.The HOA team comprises two members who handle the following responsibilities:Community Manager: Shannon Greenfield
- Association Financials and Assessments
- Reviewing Exterior Improvement Requests
- Enforcing Community Standards and Addressing Violations
- Communicates all Rules and Regulations of the Association
- Managing Maintenance Issues in Amenity Areas
- Overseeing Association Operations and Contractor Responsibilities (e.g., Pool Monitors, Landscapers, Control Access & Security)
Lifestyle Director: Crystal Dungan- Managing Gathering Room Reservations
- Coordinate Amenity Access, Programming Bluetooth Credentials, and Key Fobs
- Oversees Resident Clubs and Community Groups
- Plans and Executes Resident Events and Programming
- Handling Resident Communications through Email, Text, and Social Media
- Managing Sponsorships, Marketing, and Advertising Efforts
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chevron_rightWhy did I receive a violation? Our Community Manager regularly conducts community inspections to ensure compliance with the Association’s governing documents and to help maintain the overall appearance and standards of Brookmill.If you have received a violation notice or have any questions, please feel free to contact:Shannon Greenfield
Community Manager
sgreenfield@ccmcnet.com -
chevron_rightWhy do I have to pay the HOA dues? To fulfill its various responsibilities, the association requires operational funds for daily upkeep, repairs, and management, as well as sufficient reserve funds for major property repairs or replacements. To obtain these funds, all members of the community are required to pay assessments to the association. Each year, the Board of Directors sets the assessment rates and approves the annual budget for the community. You will receive notification of the amount and due date of your specific assessment. If you need assistance attaining this information, please contact your Community Manager.While we strive to manage expenses effectively, occasional assessment increases may be necessary to cover escalating operational and maintenance costs within your community.Given that assessments are the primary revenue source for community associations, we strongly encourage all members to pay them promptly. Failure to do so may result in various penalties and usage restrictions. Although this may appear stringent, it's important to recognize that the association can function effectively only if all members fulfill their assessment obligations on time. This ensures proper administration and maintenance of your community.Your annual Brookmill Assessments amount to $900 ($225 billed quarterly), plus $45.75 monthly for Fision Internet/Cable.To pay your assessments, please visit the "Pay Assessments" page located under the "Resources" tab on the navigation bar at the top of this page.
